Return-Path: Sender: To: CGatePro Date: Wed, 01 Jul 2009 07:12:26 -0700 Message-ID: X-Original-Return-Path: Received: from [209.19.120.200] (HELO actiontec.com) by mail.stalker.com (CommuniGate Pro SMTP 5.2.14) with ESMTP id 54327875 for CGatePro@mail.stalker.com; Tue, 30 Jun 2009 15:07:17 -0700 Received-SPF: none receiver=mail.stalker.com; client-ip=209.19.120.200; envelope-from=jcowing@actiontec.com X-Virus-Scanned: by cgpav Received: from [10.10.12.169] ([10.10.12.169] verified) by actiontec.com (CommuniGate Pro SMTP 5.2.14) with ESMTPS id 23365841 for CGatePro@mail.stalker.com; Tue, 30 Jun 2009 15:06:17 -0700 X-Original-Message-Id: <41BDBC24-CE43-4D60-94CD-ECFC4102BC29@actiontec.com> From: Jim Cowing X-Original-To: CommuniGate Pro Discussions In-Reply-To: Content-Type: multipart/alternative; boundary=Apple-Mail-3--343080269 Mime-Version: 1.0 (Apple Message framework v935.3) Subject: Re: iPhone Calendar loop(again) X-Original-Date: Tue, 30 Jun 2009 15:06:15 -0700 References: X-Mailer: Apple Mail (2.935.3) --Apple-Mail-3--343080269 Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Content-Transfer-Encoding: 7bit Dmitry, For those of us deploying CommuniGate in a corporate environment, it IS 100 percent a CommuniGate bug - why? Because senior management can say - "it doesn't happen with Exchange server, therefore it is a CommuniGate issue". The real cause is irrelevant - you can't think like an engineer, you have to see it from a customer perspective. And senior management controls the purse strings, and are the ones demanding iPhone support. I am currently quoting out replacing CommuniGate with both Zimbra and Exchange due to the abysmal response to the iPhone issue and chronic instability issues with CGPro/MAPI Connector/Outlook 2007. Jim Cowing From: Technical Support Date: June 29, 2009 8:31:16 AM PDT Subject: Re: iPhone Calendar loop(again) Hello, We are working on this problem. But I want also to point out that this is not completely a CGPro bug. The loops are caused by iPhone's behavior and AirSync protocol limitation: it tries to "change" a calendar item sending the data which actually contains no changes - in the AirSync representation. This happens because AirSync does not provide status attribute for attendees listed in an event. We have implemented a workaround for this in the upcoming 5.2.15 and test that now. Eric Dilbeck wrote: > So I had an iPhone user send out 5000 email to four of my other > emails users this weekend. I sure wish Stalker would fix this VERY > SEVER bug in Communigate Pro. Between this and the inability to set > custom ringtone for contacts makes the iPhone with Communigate > almost useless. > I suggest we all call/email stalker today to let them know how > important this issue is. Maybe if we flood the tech support with all > the same issue, they might get a clue and address these issues. > I currently have 5 iPhone on Communigate, If these issues don't get > resolved I will be forced to look at another email server provider. > Eric Dilbeck > Presort First Class > Information Technology > -- Best regards, Dmitry Akindinov --Apple-Mail-3--343080269 Content-Type: text/html; charset=US-ASCII Content-Transfer-Encoding: quoted-printable

Jim = Cowing


From: Technical Support <support@stalker.com>
=
Date: June 29, 2009 = 8:31:16 AM PDT
Subject: Re: iPhone Calendar = loop(again)


Hello,

We are working on = this problem.

But I want also to point out that this is not = completely a CGPro bug.
The loops are caused by iPhone's behavior and = AirSync protocol limitation: it tries to "change" a calendar item = sending the data which actually contains no changes - in the AirSync = representation. This happens because AirSync does not provide status = attribute for attendees listed in an event. We have implemented a = workaround for this in the upcoming 5.2.15 and test that = now.

Eric Dilbeck wrote:
So I had an = iPhone user send out 5000 email to four of my other emails users this = weekend. I sure wish Stalker would fix this VERY SEVER bug in = Communigate Pro. Between this and the inability to set custom ringtone = for contacts makes the iPhone with Communigate almost = useless.
I suggest we all = call/email stalker today to let them know how important this issue is. = Maybe if we flood the tech support with all the same issue, they might = get a clue and address these issues.
I currently have 5 iPhone on Communigate, If these issues = don't get resolved I will be forced to look at another email server = provider.
Eric = Dilbeck
Presort First = Class
Information = Technology
=   

--
Best regards,
Dmitry = Akindinov
= --Apple-Mail-3--343080269--