X-Junk-Score: 0 [] X-Cloudmark-Score: 0 [] Return-Path: Received: from [208.78.64.131] (HELO lightology.com) by mail.stalker.com (CommuniGate Pro SMTP 5.2.14) with ESMTP id 54204536 for CGatePro@mail.stalker.com; Thu, 25 Jun 2009 06:56:20 -0700 Received-SPF: none receiver=mail.stalker.com; client-ip=208.78.64.131; envelope-from=postmaster@lightology.com Received: from [208.78.64.130] (HELO L77) by lightology.com (CommuniGate Pro SMTP 5.2.14) with SMTP id 11075169; Thu, 25 Jun 2009 08:44:05 -0500 Message-ID: From: "Lightology Postmaster" To: "Technical Support" , "CommuniGate Pro Discussions" Subject: voicemail and PBX how to Date: Thu, 25 Jun 2009 08:55:33 -0500 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_000D_01C9F572.B302C5B0" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.5512 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 This is a multi-part message in MIME format. ------=_NextPart_000_000D_01C9F572.B302C5B0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hello Support and CGP community, I have a hard time setting up the voicemail and the auto attendant and = maybe someone here can point me in the right direction. The symptom is the I can't get an incoming call coming through a SIP = gateway to go to the PBX auto attendant or to a voice mail, the auto = attendant(calling ext. 200) and voice mail work if calling from an = internal extension, but not from outside. The gateway works properly for = incoming and outgoing calls and the CGP router has the default = configurations.=20 Voice mail issue: in settings>real-time>sip>gateway I set up "contact: " to be an email=20 address of one of the users not the pbx, so the calls coming through = form=20 that particular gateway should go directly to the users I specified. 1. if there is no phone registered for the user the call is getting = immediately=20 disconnected 2. if there is a phone registered but I press the ignore button at the=20 calling end the phone still rings and after a while is disconnected 3. if there is a phone registered but I don't answer and let it go to = voice=20 mail , instead of going to voicemail the call is disconnected. in the users>domains>domain.com > object> user >real-time > incoming = call=20 rules I have: check After 15 sec, check On Busy and check On Error,=20 un-checked Divert Calls. what is wrong? ------=_NextPart_000_000D_01C9F572.B302C5B0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
Hello Support and CGP community,
 
I have a hard time setting up the = voicemail and the=20 auto attendant and maybe someone here can point me in the right=20 direction.
 
The symptom is the I can't get an = incoming call=20 coming through a SIP gateway to go to the PBX auto attendant = or to a=20 voice mail, the auto attendant(calling ext. 200) and voice mail = work if=20 calling from an internal extension, but not from outside. The = gateway works=20 properly for incoming and outgoing calls and the CGP router has the = default=20 configurations. 
 
Voice mail issue:
in settings>real-time>sip>gateway I = set up=20 "contact: " to be an email
address of one of the users not the pbx, = so the=20 calls coming through form
that particular gateway should go directly = to the=20 users I specified.
1. if there is no phone registered for the user = the call=20 is getting immediately
disconnected
2. if there is a phone = registered but=20 I press the ignore button at the
calling end the phone still rings = and after=20 a while is disconnected
3. if there is a phone registered but I don't = answer=20 and let it go to voice
mail , instead of going to voicemail the call = is=20 disconnected.

in the users>domains>domain.com > = object> user=20 >real-time > incoming call
rules I have: check After 15 sec, = check On=20 Busy and check On Error,
un-checked Divert Calls.

what is=20 wrong?
------=_NextPart_000_000D_01C9F572.B302C5B0--