Mailing List CGatePro@mail.stalker.com Message #98041
From: Karl <kgretton@mac.com>
Subject: Re: Voicemail Option for getting back to main menu
Date: Tue, 02 Jun 2009 17:42:30 -0400
To: CommuniGate Pro Discussions <CGatePro@mail.stalker.com>, Jennifer Eyrich <jce@ral-cpa.com>
X-Mailer: Apple Mail (2.935.3)
The # option has been there forever as far as I know.  It depends if the voicemail app is started from the pbx app.  ie. if the call will fall back to the auto attendant once the call disconnects from the extension.

Karl

On 2-Jun-09, at 4:56 PM, Jennifer Eyrich wrote:

 
My options are to press '0' which brings up more options or to hang up.  If I do press '0', which takes me to the more options menu, then press '#' twice it still hangs up.
 
I am on version 5.2.6, is the 'pressing #' twice available after the version that I am on.


From: CommuniGate Pro Discussions [mailto:CGatePro@mail.stalker.com] On Behalf Of Karl
Sent: Tuesday, June 02, 2009 1:14 PM
To: CommuniGate Pro Discussions
Subject: Re: Voicemail Option for getting back to main menu

They can hit # usually.  # sends the voicemail and # again should bounce them back to the automated attendant.

Karl

On 2-Jun-09, at 12:57 PM, Jennifer Eyrich wrote:

 
Hello,
 
Is there a way to get the caller back to the 'Operator' or the main menu after they get sent to the user's voicemail?
 
Currently clients that call in and  when they get voicemail, they have to hang up and call back if they want to try someone else; apparently this is an issue for our callers.
 
Thanks,

Jennifer

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