Mailing List CGatePro@mail.stalker.com Message #94655
From: ish Support <support@ish.com.au>
Subject: Fwd: McAfee plugin > errors when enabled on cgpro 5.21 - Case[6OHZ0404-04085]
Date: Wed, 9 Apr 2008 09:27:56 +1000
To: Support Technical <support@stalker.com>
X-Mailer: Apple Mail (2.919.2)
Support

Below

Begin forwarded message:

 
The problem reappeared again early this morning... it does seem to correlate with an update to the definitions and the inability of the script to restart successfully
 
01:29:39.585 4 EXTFILTER(McAfee) inp(8): 14333 OK
01:30:07.728 4 EXTFILTER(McAfee) out(38): 14334 KEY 1955257222 piLQl9r2EYNmVw==\n
01:30:07.728 4 EXTFILTER(McAfee) inp(38): 14334 OK Changed license limit to 1000
01:30:07.728 4 EXTFILTER(McAfee) out(29): 14335 FILE Queue/6281278.msg\n
01:30:07.746 4 EXTFILTER(McAfee) inp(8): 14335 OK
01:30:09.731 4 EXTFILTER(McAfee) out(29): 14336 FILE Queue/6281279.msg\n
01:30:09.732 4 EXTFILTER(McAfee) inp(71): * Incremental update /var/CommuniGate/CGPMcAfee/Updates/52685269AVV.GEM
01:30:09.732 4 EXTFILTER(McAfee) inp(44): * Starting the incremental update process...
01:30:48.687 4 EXTFILTER(McAfee) inp(33): * Testing a new .dat files update
01:31:01.578 4 EXTFILTER(McAfee) inp(53): * McAfee Antivirus Engine 5200.2160.340789360 started
01:31:01.578 4 EXTFILTER(McAfee) inp(45): * DAT 5269.0 (15961 viruses, 370947 variants)
01:31:01.578 4 EXTFILTER(McAfee) inp(17): * Test successful
01:31:01.582 4 EXTFILTER(McAfee) inp(53): * McAfee Antivirus Engine shutdown sequence initiated
01:31:01.664 4 EXTFILTER(McAfee) inp(56): * Deleting /var/CommuniGate/CGPMcAfee/avvdat/avvscan.dat
01:31:01.697 4 EXTFILTER(McAfee) inp(57): * Deleting /var/CommuniGate/CGPMcAfee/avvdat/avvnames.dat
01:31:01.724 4 EXTFILTER(McAfee) inp(57): * Deleting /var/CommuniGate/CGPMcAfee/avvdat/avvclean.dat
01:31:01.765 4 EXTFILTER(McAfee) inp(23): * Updating avvnames.dat
01:31:01.793 4 EXTFILTER(McAfee) inp(22): * Updating avvscan.dat
01:31:01.832 4 EXTFILTER(McAfee) inp(23): * Updating avvclean.dat
01:31:01.879 4 EXTFILTER(McAfee) inp(23): * Restarting the Engune
01:31:09.016 1 EXTFILTER(McAfee) request 14336 timed-out
01:31:09.016 2 EXTFILTER(McAfee) killing the external program
01:31:09.016 1 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:09.016 2 EXTFILTER(McAfee) reading finished
01:31:09.016 1 EXTFILTER(McAfee) reading failed: Error Code=external helper timed out
01:31:09.126 2 EXTFILTER(McAfee) task terminated. retCode=-9
01:31:09.126 2 EXTFILTER(McAfee) receiver finished
01:31:12.036 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:15.046 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:18.056 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:21.076 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:24.096 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:27.116 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:30.126 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:33.136 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
01:31:36.146 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6281279.msg. Error Code=external helper timed out
Cheers,


Thanks



Begin forwarded message:
From: "Technical Support, Stalker Labs" <support@stalker.com>
Date: 7 April 2008 12:04:28 PM
To: Jurgen Weber <jurgen@ish.com.au>
Cc: CommuniGate Discussions Pro <CGatePro@mail.stalker.com>
Subject: Re: McAfee plugin > errors when enabled on cgpro 5.21 - Case[6OHZ0404-04085]

Hello,
Jurgen Weber on 07.04.2008 3:33 wrote:

Hello
Have done so
wget http://www.stalker.com/pub/plugins/CGPMcAfee-FreeBSD-Intel.tar.gz
cp /tmp/CGPMcAfee-FreeBSD-Intel.tar.gz /var/CommuniGate/
cat /usr/src/sys/i386/conf/CHQMAIL_KERNEL | less
#hints          "GENERIC.hints"         # Default places to look for devices.
...skipping...
options         COMPAT_FREEBSD4         # Compatible with FreeBSD4
ls /var/CommuniGate # cd /usr/ports/misc/compat4x/
Makefile            pkg-descr           pkg-plist.freebsd4
distinfo            pkg-message         pkg-plist.freebsd5

Note that the version for FreeBSD6 is available so you don't need to mess with compatibility.

cd /var/CommuniGate/
mv CGPMcAfee CGPMcAfee.07042008
gunzip CGPMcAfee-FreeBSD-Intel.tar.gz
tar -xf CGPMcAfee-FreeBSD-Intel.tar

Then test it as described in <http://www.stalker.com/CGPMcAfee/#test>

but when enabled I get the following error
"external helper output closed"
Have I missed something?
Thanks
On 04/04/2008, at 11:02 PM, Technical Support, Stalker Labs wrote:
Hello,
Jurgen Weber on 04.04.2008 8:45 wrote:

Hello
We are having the McAfee plugin stop all emails coming in, this happens with some frequency.

When enabled this morning at 8:21 (07:21 server time) we ended up having to disable the McAfee plugin and enable it at 13:35 (12:35 server time) and once again at 14:44 (13:44 server time) we had to disable it and have not re-enabled it.
The error "external helper timed out" appears
Checking logs shows the below (more in depth log sample attached)
11:44:52.422 4 EXTFILTER(McAfee) out(28): 3690 FILE Queue/6254272.msg\n
11:44:52.818 4 EXTFILTER(McAfee) inp(7): 3690 OK
11:44:55.980 4 EXTFILTER(McAfee) out(28): 3691 FILE Queue/6254259.msg\n
11:45:55.004 1 EXTFILTER(McAfee) request 3691 timed-out
11:45:55.004 2 EXTFILTER(McAfee) killing the external program
11:45:55.004 1 EXTFILTER(McAfee) failed(will retry): FILE Queue/6254259.msg. Error Code=external helper timed out
11:45:55.004 2 EXTFILTER(McAfee) reading finished
11:45:55.004 1 EXTFILTER(McAfee) stderr: FAILURE: Initialization failed, error code=8\nFAILURE: Initialization failed, error code=8\nFAILURE: Initialization failed, error code=8\nFAILURE: Initialization failed, error code=8\nFAILURE: Initialization failed, error code=8\n

Make sure you're using the current version of the McAfee plugin from <http://www.stalker.com/CGPMcAfee/>


11:45:55.005 1 EXTFILTER(McAfee) reading failed: Error Code=external
helper timed out
11:45:55.124 2 EXTFILTER(McAfee) task terminated. retCode=-9
11:45:55.124 2 EXTFILTER(McAfee) receiver finished
11:45:58.005 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6254259.msg. Error Code=external helper timed out
11:46:01.009 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6254259.msg. Error Code=external helper timed out

Any solutions?
Thanks
support @ ish


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