Mailing List CGatePro@mail.stalker.com Message #94628
From: ish Support <support@ish.com.au>
Subject: Re: McAfee plugin > errors when enabled on cgpro 5.21 - Case[6OHZ0404-04085]
Date: Mon, 7 Apr 2008 10:14:04 +1000
To: CommuniGate Discussions Pro <CGatePro@mail.stalker.com>
X-Mailer: Apple Mail (2.919.2)
Hello

Have done so

wget http://www.stalker.com/pub/plugins/CGPMcAfee-FreeBSD-Intel.tar.gz
cp /tmp/CGPMcAfee-FreeBSD-Intel.tar.gz /var/CommuniGate/

cat /usr/src/sys/i386/conf/CHQMAIL_KERNEL | less
#hints          "GENERIC.hints"         # Default places to look for devices.
...skipping...
options         COMPAT_FREEBSD4         # Compatible with FreeBSD4

ls /var/CommuniGate # cd /usr/ports/misc/compat4x/
Makefile            pkg-descr           pkg-plist.freebsd4
distinfo            pkg-message         pkg-plist.freebsd5

cd /var/CommuniGate/
mv CGPMcAfee CGPMcAfee.07042008
gunzip CGPMcAfee-FreeBSD-Intel.tar.gz
tar -xf CGPMcAfee-FreeBSD-Intel.tar
but when enabled I get the following error

"external helper output closed"

Have I missed something?

Thanks
On 04/04/2008, at 11:02 PM, Technical Support, Stalker Labs wrote:
Hello,
Jurgen Weber on 04.04.2008 8:45 wrote:

Hello
We are having the McAfee plugin stop all emails coming in, this happens with some frequency.

When enabled this morning at 8:21 (07:21 server time) we ended up having to disable the McAfee plugin and enable it at 13:35 (12:35 server time) and once again at 14:44 (13:44 server time) we had to disable it and have not re-enabled it.
The error "external helper timed out" appears
Checking logs shows the below (more in depth log sample attached)
11:44:52.422 4 EXTFILTER(McAfee) out(28): 3690 FILE Queue/6254272.msg\n
11:44:52.818 4 EXTFILTER(McAfee) inp(7): 3690 OK
11:44:55.980 4 EXTFILTER(McAfee) out(28): 3691 FILE Queue/6254259.msg\n
11:45:55.004 1 EXTFILTER(McAfee) request 3691 timed-out
11:45:55.004 2 EXTFILTER(McAfee) killing the external program
11:45:55.004 1 EXTFILTER(McAfee) failed(will retry): FILE Queue/6254259.msg. Error Code=external helper timed out
11:45:55.004 2 EXTFILTER(McAfee) reading finished
11:45:55.004 1 EXTFILTER(McAfee) stderr: FAILURE: Initialization failed, error code=8\nFAILURE: Initialization failed, error code=8\nFAILURE: Initialization failed, error code=8\nFAILURE: Initialization failed, error code=8\nFAILURE: Initialization failed, error code=8\n

Make sure you're using the current version of the McAfee plugin from <http://www.stalker.com/CGPMcAfee/>


11:45:55.005 1 EXTFILTER(McAfee) reading failed: Error Code=external
helper timed out
11:45:55.124 2 EXTFILTER(McAfee) task terminated. retCode=-9
11:45:55.124 2 EXTFILTER(McAfee) receiver finished
11:45:58.005 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6254259.msg. Error Code=external helper timed out
11:46:01.009 3 EXTFILTER(McAfee) failed(will retry): FILE Queue/6254259.msg. Error Code=external helper timed out

Any solutions?
Thanks
support @ ish


--
Sincerely,
Roman

=======================================================================
When answering to letters sent to you by the tech.support staff, make
sure the original message you have received is included into your reply.

-------------------------->
ish
http://www.ish.com.au
Level 1, 30 Wilson Street Newtown 2042 Australia
phone +61 2 9550 5001   fax +61 2 9550 4001

-------------------------->

ish

http://www.ish.com.au

Level 1, 30 Wilson Street Newtown 2042 Australia

phone +61 2 9550 5001   fax +61 2 9550 4001


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