Mailing List Message #94608
From: Lyle Giese <>
Subject: Re: Emails missing when offline, available when online
Date: Fri, 04 Apr 2008 08:15:29 -0500
To: CommuniGate Pro Discussions <>
Narine Harripersaud wrote:

See user’s comment below, any ideas what could be causing this?


“I'm working offline typically - or I'm on the road or home and I need something that is in one of my folders (not archived but something from a recent period).  This morning I was looking for an article sent to me in the last 4 months or so which I filed in a folder titled Articles.  When I pulled up the file folder, the last article filed was 12-6-07 and I have since filed a number of articles in there - there should be several for 2008 which do not show.


I have had this problem before where when this occurs and then I go back in to the file folder while I'm in the office (on the network), those articles I was looking for show up.”



Kindest regards,

Narine Harripersaud

Windows Administrator


2401 P.G.A Boulevard, Suite 100     

Palm Beach Gardens, FL 33410

Direct:  561-775-1157                       

Mobile: 561-542-9546
Fax:      561-775-1168     


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In order for these folders and new messages to appear they have to be sync'ed while online.  Open Outlook, go to Tools --> Options and click on the CommuniGate tab.

This does mean Outlook will store more info on the laptop and will take longer to sync when a user is not at the office and connects to CGPro.


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