Mailing List CGatePro@mail.stalker.com Message #93736
From: Lyle Giese <lyle@lcrcomputer.net>
Subject: Re: Disappearing mail
Date: Wed, 16 Jan 2008 20:30:21 -0600
To: CommuniGate Pro Discussions <CGatePro@mail.stalker.com>
Timothy King wrote:
> I have been having periodic problems where users complain that
> messages have
> been disappearing from their accounts. And from what I could tell, they
> weren't deleted by the user (using Apple Mail) since they don't get
> deleted
> directly through that method & they don't show up when I look at their
> webmail. But now the President of the company is having problems with
> mail
> not being delivered; Apple Mail shows the messages in his Sent folder,
> but
> webmail shows NO messages in the Sent Messages folder (which is VERY
> strange). And now the CEO is having problems with mail disappearing as
> well.
>
> This had seemed to be fairly isolated problems, but now it's affecting
> top
> executives & it MUST be resolved. I am not sure what I can do from a
> troubleshooting standpoint, and the CommuniGate Pro Guide doesn't seem to
> address this type of issue at all. In fact, I haven't been able to
> find any
> information in it about general server (or user mailbox) maintenance.
>
> My server is a dual-1 GHz PowerMac G4 with 2 GB of RAM running MacOS X
> 10.4.11 & CommuniGate Pro 4.2.10.
>
> It is really critical that I can find a way to resolve these issues.
> Ideally
> I would be able to retrieve the lost information (I won't hold my
> breath),
> but I would be reasonably happy with making sure that the problems don't
> continue.
>
> Tim King
> Towers Productions Help Desk
I would suggest that you increase logging and see what is happening. If
you cann't see the messages getting deleted, you don' have logging
showing enough detail.

It will take some time to troubleshoot, but the logs in CGPro are
excellent when the detail level is increased.

Lyle

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