Mailing List Message #92837
From: Martin.Hepworth <>
Subject: RE: long waits in Outlook's outbox
Date: Thu, 04 Oct 2007 15:18:05 +0100
To: CommuniGate Pro Discussions <>
X-Mailer: CommuniGate Pro MAPI Connector 1.2.12/1.2.12

Not that - only effects a couple of users, everyone seems fine.

Martin Hepworth
Snr Systems Administrator
Solid State Logic
Tel: +44 (0)1865 842300

> -----Original Message-----
> From: CommuniGate Pro Discussions [] On
> Behalf Of Roland Hordos
> Sent: 04 October 2007 15:14
> To: CommuniGate Pro Discussions
> Subject: Re: long waits in Outlook's outbox
> (Sorry to top post)
> We see this occasionally as well, where Outlook will flip into Offline
> mode.
> Though the first time I ever saw this "long wait in Outbox" issue was
> when the server started hitting the default max open files limit.  This
> happened at about 80 users, with a lot of shared folder / public folder
> use.  Check the CG system log for errors relating to open file limits.
> A simple server tuning solved the problem, for which there should be
> numerous postings on this board.  It doesn't take the server down as
> files are continually released and reallocated and if retries happens
> when not at the limit, the Outbox content is processed.
> CG seems to unnecessarily hold many mailbox files (Outlook folders)
> open, even long after they're no longer used if ever, so it's possible
> to use a much larger number of open files on the server than you may
> think.  It's really not a problem as it's still extremely efficient (at
> least from a performance standpoint).  It is also not a resource "leak"
> by my observations.
> <nostalgic-gripe>
> CommuniGate blames Outlook for the open files, from feedback I've
> received on a previous support ticket on this issue, but it is surely a
> solvable problem when you control both ends of the protocol (i.e.
> MAPI/IMAP client, all server protocols).  I am in no way an Outlook
> "fan", I'm just annoyed at CG finger-pointing this open files issue away
> in their support reply.
> </nostalgic-gripe>
> Roland;
> -----Original Message-----
> From: Bret Miller []
> Sent: Wednesday, October 03, 2007 9:32 AM
> Subject: RE: long waits in Outlook's outbox
> > I got a couple of users who have suddenly started
> > experiencing problems sending emails from Outleek.
> >
> > The message sits in the Outbox from anywhere from 10-30
> > minutes before actually moving. Other people in same offices
> > don't have this problem (offices being in Paris, Iowa and LA.
> > CGP server in Oxford UK).
> >
> > Running different MAPI connector versions (some 1.2.5 and
> > some 1.2.12) and server running 5.11 on Linux/x86 64bit.
> >
> > Loads of disk space on all machines?
> >
> > Apart from doing a diagnostics log in MAPI and sending off to
> > support, any ideas where I should start?
> Check File, Work Offline to make sure it isn't checked.
> If it is checked, the sending time will be subject to the automatic
> send/receive time unless the user clicks the send/receive button.
> Bret
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Red Lion 49 Ltd T/A Solid State Logic
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(Company No:5362730)
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