Mailing List Message #106728
From: Sérgio Araújo <>
Subject: Re: Outlook 2016 Crashes with MAPI
Date: Tue, 30 Jan 2018 01:47:14 -0800
To: <CGatePro>

On 29/01/2018 04:46, Shaun Gamble wrote:
Has anyone had any updates at all with regards to Outlook 2016 crashing on Windows 10? It is now getting to ridiculous stage with us. We just uninstalled and reinstalled MSO2016 and the problem returned a week later for the PC.

I have tried to log a fault with Stalker but my reseller (who I have to log the fault through) states Stalker are not answering their questions or responding to them.

We're experiencing the same problem, don't know how to solve it, any help would be much appreciated.

On 18/01/2018 12:20 PM, Shaun Gamble wrote:
Another one today. Uninstalling and reinstalling MSO2016 is a major pain. However it seems to be the only solution.

Thanks anyway.

On 17/01/2018 3:14 PM, Paul_Dudley wrote:
Sorry - no easy fix apart from re-imaging the PC, or uninstall and reinstall MSO2016, or downgrade to an older version of Office

Paul Dudley

-----Original Message-----
From: CommuniGate Pro Discussions []
Sent: Wednesday, 17 January 2018 1:33 PM
To: CommuniGate Pro Discussions <>
Subject: Re: Outlook 2016 Crashes with MAPI

Have you had any success with this? We are finding some isolated cases still. Before I look elsewhere or uninstall and reinstall MSO2016 (a nightmare), I just thought I'd ask.

On 27/11/2017 2:49 PM, Paul_Dudley wrote:
Yes we are experiencing this today with PCs running Windows 8 or 10.

We are also running CommuniGate on linux - v6.1.16. I plan on upgrading to v6.2.0 tonight (again).
MAPI client version appears to be the same as yours below (dated early November).

And before anyone asks - no we can't stop the Windows updates on the PCs...

Paul Dudley

-----Original Message-----
From: CommuniGate Pro Discussions []
Sent: Thursday, 9 November 2017 2:25 AM
To: CommuniGate Pro Discussions <>
Subject: Outlook 2016 Crashes with MAPI

Anyone running Outlook 2016 and experiencing Outlook crashes?

Staff running Outlook 2016 are reporting that it crashes about 4 times a day.  Haven't been able to isolate any specific task like searching for messages or composing or moving to different folders.

CGP 6.1.18  on Linux (6.1.13 had the same problems.)

MAPI Connector

We've disabled all the COM addins expect for CGP.

Outlook 2013 is stable.  But Replay All doesn't work.  (Reply All does
work with Outlook 2016.)


Sérgio Araújo
Partner | CTO

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