Mailing List Message #106455
From: Shaun Gamble <>
Subject: Re: AW: Outlook 2013 and Win10 Creator Update
Date: Wed, 31 May 2017 09:25:06 +1000
To: CommuniGate Pro Discussions <>

It crashes at the start loading the profile. Nothing is working.

On 31/05/2017 1:44 AM, Ralf Zenklusen, BAR Informatik AG wrote:
Hi Shaun,
the latest MAPI (Server and Client) version should prevent the crashes after the Creators Udpate.

But..... Outlook start-up or folder changes may take ages to finish.
CommuniGate seem to have found the cause for this and a new MAPI version should appear every minute...


-----Urspr√ľngliche Nachricht-----
Von: CommuniGate Pro Discussions [] Im Auftrag von Shaun Gamble
Gesendet: Dienstag, 30. Mai 2017 07:41
An: CommuniGate Pro Discussions
Betreff: Outlook 2013 and Win10 Creator Update

Is anyone else experiencing Outlook 2013 crashing every time when it tries to load the profile? I've done all of the usual things, uninstall the AV, uninstall MalwareBytes (v3 was being reported as causing freezing/crashing of Office). Kill the profile. However, the run.dll is crashing every time I try to run Mail settings from Control Panel.

Any advice appreciated.

To reiterate, it was working fine until the latest Win10 Creator Update occurred.


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